The credit controller and the sales department shall coordinate together so that credit issues are resolved smoothly.
Dealing with internal queries about payments.
Ensuring customers pay on time and negotiating re-payment plans .
Ensure that debts are paid in a timely manner.
Meet cash & debtor day targets set by the Firm.
Chase overdue invoices by telephone, email & letter within agreed timescales .
Maintain accurate records of all chasing activity .
Regularly contacting customers to ensure all relevant debts are managed as necessary.
Identify changes in payment patterns and propose action to avert indebtedness.
Handle disputed bills and negotiate to bring payment within the agreed terms .
Provide accurate advice the customer with his customer statement .
Respond promptly and completely to both client and internal enquiries.
Contacting the customer after delivery & installation within 3-5 days to close the customer payment.
Recording the blacklist customer after coordinating with the finance manager and Alling the list with the other involved departments (CS/ Sales/ Operation, ??etc) .
