Business Planning & Operations Manager NALP (North Africa Levant & Pakistan)

Job Description

Business Planning & Operations Manager NALP (North Africa Levant & Pakistan)Sales Full-time Date: Job Number: REF014560WCompany DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging ? where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world ? helping unlock financial access to enable the future of money movement.Join Visa: A Network Working for Everyone. and ResponsibilitiesKey Responsibilities* Oversee the health of the sales pipeline in CRM, train and support sales team on pipeline best practices and support country managers in pipeline review with Group Country Manager (GCM).* Track budget spending on a country and functional level and track ROI for the different initiatives.* Lead customer experience survey in NALP including result analysis, action plan creation and follow up.* Review and analyse Visa performance and market share in key markets and identify action plan accordingly.* Support Country managers in account plans review.* Lead on customer segmentation.* Support on preparing, hosting and delivering client events, internal townhalls and other events.* Participate actively in shaping and driving the NALP business agenda, including financials, clients, people, controls environment and change management. * Work with minimal direction, usually within a complex and often ambiguous environment.* Support the BPO Senior Director in business planning, strategy development and tracking and in achieving agreed business goals.Key Competencies* Strategic thinking, strong analytical skills and financial acumen required to be a trusted advisor to NALP Leadership team* Personal presence and ability to clearly communicate, verbally and in writing, compelling messages to senior managers and other stakeholders* Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment* Strong interpersonal and leadership skills to build credibility & trust with various NALP functions and Country teams, in order to work in a matrix organization. * Excellent collaborator with ability to influence without authority, and rally corporate resources and functional experts to drive business objectives* Project management skills and strong execution capability to deliver against tight deadlines* Comfortable with complexity and ambiguity* Ability to quickly assess an opportunity, using industry experience and fact-based analyses * Ability to learn quickly, deal with complexity and lead changeQualifications? Bachelor?s degree with 5+ years of professional strong business experience in areas such as: ? Digital payments ? Core Operations within Retail Banking ? Management Consulting ? Corporate Strategy ? Experience in and/or significant exposure to the financial services/payments industry preferred ? Experience in handling projects with multiple work streams, and coordinating complex cross-enterprise processes with multiple stakeholders at both senior and junior levels ? Fluent English is a must have (both oral & written) This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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