Director of Food and Beverage

Job Description

As the world?s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental?? brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. InterContinental Phoenicia Hotel in Beirut is looking to hire a Director of Food and Beverage. Overlooking the Mediterranean, the Phoenicia InterContinental Hotel, Beirut is situated along the famous boardwalk, Corniche a few minutes from the citys business and banking district, and the ever lively and entertaining city center. The Phoenicia Intercontinental with 446 rooms and suites and 33 apartments, along with 5 F&B outlets, and one of the largest banquet facilities in Lebanon.Duties and Responsibilities FINANCIAL RETURNS? Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel. ? Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef. Adhere to brand standards. PEOPLE? Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.? Recommend and initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.? Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance, and Guest Services.? Interact with outside contacts:Guests ? to ensure their total satisfactionVendors ? to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.Regulatory agencies ? regarding safety and compliance mattersOther contacts as needed (professional organizations, community groups, local media) GUEST EXPERIENCE? Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. RESPONSIBLE BUSINESS? Direct the day-to-day activities and assignments of food and beverage staff, ensure proper coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff. ? Establish procedures and timeframes for conducting inventory. Determine minimum and maximum stocks for all food, beverage, material, and equipment.? Maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and pilferage.? Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operating condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.? May recruit, evaluate, and select entertainment for food and beverage outlets and events.QUALIFICATIONS AND REQUIREMENTSBachelor?s degree in Hotel Management, culinary arts, or related field plus 5+ years related experience, including management experience, or an equivalent combination of education and experience.? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.? Problem solving, reasoning, motivating, organizational and training abilities are used often? Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions? Ability to identify and delegate tasks effectively Good leadership skills / good communication skills /Strong organization skills

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