OFR Operations Controller

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives.Currently, we are looking for an ambitious and energetic OFR Operations Coordinator to be based in Bahrain. The successful candidate should support administration of OFR Ops/CS processes and activities to deliver flow of goods and information across the customer?s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policiesIf this sounds like something you would like to do, please read on.Key Responsibilities? Under supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers? Provide administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.? Conduct routine tasks such as research, data processing and validation, and documentation? Support in gathering requirements for freight control center, and details, information and instructions for operations team? Share allocation and reservations of freight on planned line haul? Support analysis of tariff rates, freight classifications, delivery schedules and deadlines to ascertain freight rate on incoming and outgoing materials and products? Respond to queries, gather information for customer visits and may participate in customer visits to maintain close business relationship with existing clients and enhance customer retention? Collect information and data for shipping tenders? Enter data and share information, and handle day-to-day shipment documentation for freight forwarding? Collate data and draft reports and updates for account performances to support other team members? Achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies? Resolve recurring issues faced during delivery as per defined processes, systems and methodsIn area of OFR product:? Create and/or confirm transport orders, perform and optimize bookings? Prepare, control, and distribute all required Import/Export documents? Identify performance issues of suppliers, and propose solutions to improve performance? Update Customs shipment information and physical status, resolve customer issues and incidentsStakeholders? Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines? Support and interact primarily with colleagues of own team? Communicate information that requires some explanation or interpretation? Address task-related issues appropriately to maintain work relationshipsRequired SkillsRouting, Shipping, Carrier Management, Third Party Logistics, Ports, Ground Transportation, FCL, LCL, Cold Chain, Bill Of Lading, English, Tracking, Regulations, Import Export, Customs Brokerage, Customs Regulations, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DPDHL Business Knowledge, Business Processes, Stakeholder Management, FeedbackQualifications and Experience:? Vocational/Specialized/Technical/Certification? Less than 2 yearsWe offer:? Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.? Possible further career development? Competitive salaryWhy join DHL Global Forwarding?We are part of Deutsche Post DHL, the world?s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Keyskills :