Answer and reply to users support calls, emails, tickets
Procure hardware based on the organizations policy.
Prepare Windows, Linux, macOS end-user devices manually and using image solutions.
Familiar with Google Workspace and related services and tools.
Troubleshoot day-to-day end-user issues in all software stacks, Like MS office 365, Network, and phone systems.
Troubleshoot Networks issues and services like DHCP, DNS, Firewalls in general.
Keep frequent checks and updates for all organization devices.
Assess new software stack and escalate solutions with management.
Manage backups and recovery for users.
Maintain support for remote users.
Maintain and perform audits on hardware/software inventory.
Understand windows server 2012 active directory infrastructure.
Support and troubleshoot Windows 2012 Server active directory environment and services like DHCP, DNS, Group policies, Replication, providing Level L2/L3 support in Active Directory issues.
