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IT Operations Assistant (Helpdesk) G5

1.00 to 10.00 Years   Amman, Jordan   19 May, 2022
Job LocationAmman, Jordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryNon-profit Organization
Functional AreaNot Mentioned

Job Description

JOB PURPOSEUnder the overall supervision of the Head of Support Services and the direct supervision of the Head of ICT Services, The IT Operations Assistant at this level demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. These jobs may require to report for duty on short notice.KEY ACCOUNTABILITIES (not all-inclusive)1.Support in identifying requirements for the high-level design and deployment of technology solutions and systems to support digital services.2.Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.3.Maintain technology and records, including recording in inventory systems, standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP Jordan staff is available.4.Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.5.Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.6.Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.7.With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.8.Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.9.Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organized.10.Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.11.Support the development of standard material such as training documentation and web content to ensure staff have access to required information about IT services and products.12.Suggest improvements to methods and processes in order to support the continuous improvement of IT services.13.Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met 14. Perform other related duties as required.

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