Investigation Assistant

Job Description

Job Purpose: The Country Investigation Assistant will be in charge, under the Country Direction, Country Compliance and Transparency Unit, and functional management of the Investigation Manager of contributing to the Investigation Unit alerts? management, providing administrative support to the Investigation Unit as well as any other related tasks:

• The Investigation Assistant will be in charge of logging in all cases communicated on the Hotline on the Country Investigation Unit tracker - under the direct supervision of the Investigation Manager.
• The Investigation Assistant will follow up with the reporters on the Hotline to gathering and compiling information needed by the Investigation Unit.
• The Investigation Assistant will assist in investigating low sensitivity level cases communicated to the Investigation Unit with documentation review notably after an initial joint assessment with the Investigation Manager.

The Investigation Assistant is expected to maintain a professional and ethical demeanor beyond reproach and always protect confidentiality Objectives1)Hotline functions: Assist in managing fraud hotline calls and messages; Contact reporters to secure and verify information under the supervision of the Investigation Manager; translate messages received on hotline;2)Documentation: Create Investigation files; keep records; update Country Investigation Unit Tracker;3)Investigation functions: perform and support on low sensitivity level investigations conducted at regional and country level, adopting a risk-based approach (under the supervision of the Investigation Manager); Gather and compile information needed by Investigation Unit; Assist in documentation review required for investigations; Duties and Responsibilities1)Investigation:Support the Investigation Unit on investigations, ensuring they are executed in a sensitive and confidential manner and with the highest levels of efficiency and propriety, through the use of investigating tools and methodologies.

• Country Investigation Unit Tracker Management:
• Contribute to the Country Investigation Unit tracker by logging in the allegations of fraud, misconduct, or violations of ACTED?s code of conduct received on the Hotline in a timely manner;
• Contribute to ensure that all allegations received on the Hotline are appropriately forwarded, and effectively documented;
• To assist/ conduct interviews with potential witnesses and the subjects of investigations;
• Maintains complete confidentiality with respect to information acquired through the investigation process and all associated activities;

• Assisting in low sensitivity level cases:
• Jointly assess the sensitivity level of the initial alert directly with the Investigation manager;
• Provide initial reply on information provided as well as next steps suggested for low sensitivity level cases, under the supervision of the Investigation Unit;
• Assist in documentation review and review analysis for low sensitivity level cases;
• Contribute to the continuous improvement and update of transparency cases management methodology;

• Hotline:
• Assist in managing fraud hotline calls and messages
• Contribute to the follow-up of the hotline under the direct supervision of the Investigation manager.
• Translation:
• Assist on translation of fraud hotline calls and messages from Arabic to English.
• Translation and documentation of Interviews from Arabic to English

2.Other:

• Provide administrative support for the Investigation Unit;
• Provide support on the implementation of ACTED?s Conflict of Interest Prevention Policy;
• Perform any other related activities assigned by immediate supervisor;

3.Compliance & Ethics:

• Promote and encourage a culture of compliance and ethics throughout ACTED. As applicable to the position, maintain a clear understanding of ACTED and donor?s compliance and ethics standards.

Other duties as assigned. The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusiveKey Performance Indicators

• Percentage of cases properly logged in the Country Investigation Unit Tracker
• Percentage of cases properly filed on the Investigation Unit server;
• Percentage of timely submission of complaints received on ACTEDs Fraud hotline;
• Delay to report cases from the date they reach the Hotline;
• Dedicated tasks are performed in a timely manner;

*Monthly Salary: 745 JOD

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