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Customer Success Executive

2.00 to 4.00 Years   Amman, Jordan   19 May, 2022
Bayt.com
1 Jobs Openings
Job LocationAmman, Jordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Do you want to make an impact and help transform people?s lives?At Bayt.Com, we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other?s success. Learn more about Bayt.Com careers, how we remain one of the Greatest Places To Work in the Middle East, and how you can become part of our story!Bayt.Com is looking for a highly effective Customer Success Executive (CSE) with excellent interpersonal skills. As a CSE, you will be an extension of the Sales team in providing after-sales services and training to the customers in person, via the telephone and online.You will have exceptional customer service delivery skills; be personable, a good conversationalist and an active listener. Problem solving comes naturally to you. You are customer obsessed: You empathize with them; understand their goals, pains, needs and wants; and you strive to empower them to reach their goals.WHAT YOULL DO

  • -Respond promptly to customer inquiries.
  • Prepare necessary documentation or visuals for clients to demonstrate the performance of service or training material
  • Analyze trends in NPS scores and other client satisfaction metrics to identify areas of improvement.
  • Document & keep records of customer interactions, transactions, comments, and complaints.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the team.

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