| Job Location | Alqasim, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
The role holder is responsible for leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.?Key Accountabilities:???????Manage a team of agents to delivery BPO services on client engagements???????Leverage process knowledge and expertise on selected areas within the overall HR value chain to ensure delivery of quality services to clients???????Help the leadership in setting standards for quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints???????Assist management and Solutions? HR team in hiring and training/ onboarding of new team members???????Conduct team meetings to update members on best practices and continuing expectations???????Generate comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Keyskills :
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