| Job Location | Alqasim, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Operation ManagerThe role holder is responsible for Serves customers by planning and implementing call center strategies and operations; improving systems, processes and managing staff.???????Oversee multiple client engagements to ensure successful and timely delivery of BPO services???????Leverage BPO functional process expertise to enhance quality of day-to-day service delivery???????Support Sales/ BD team in translating customer required them into proposals and play a key role in sales pitching as a process expert???????Manage a pool of team leads and agents to deliver services on client engagements???????Track and assess resource performance and take necessary actions to improve efficiency???????Work closely with process re-engineering, process migration and automation experts to improve and enhance service delivery???????Define L1 support processes, SLAs, standards, and tools, and L2 escalation processes and procedures
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