Document scrutiny and collection of applications for visa processing
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank-related transactions if assigned
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Maintain up-to-date information on visa regulations and fees.
Follow fundamental checks during processing.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Ensure compliance to the Service Level Agreement as well as the Saudi VTS defined information Security Policy as applicable to the role.
Ensure compliance to the standard operating procedures without deviation in the process. Ensure that the Team works towards adherence of all SOP?s/ processes, required to be complied with, from an SLA, Organizational & ISO perspective (specific responsibilities, as assigned).
Assist the team & manager to drive VAS Sales ? ensures effective dissemination of information to Applicants, regarding Value Added Services, to facilitate customer convenience.
Assists Deputy Manager /Operations Manager in execution of WB Project, to achieve Continuous Improvement
Ensure judicious use of natural resources
Adhere to the environmental health and safety policy/objectives and guidelines of the organization
