Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback
Use findings from analysis of trends in complaints to mentor healthcare professionals and departments to develop appropriate service action plans and utilize performance measurement to improve patient/customer outcomes.
Consult, collaborate, and cooperate with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.
Educate healthcare professionals and employees on the varied ways to humanize a patient?s experience based on feedback from individual patients and their families
Coach and delivers training for all staff and physicians on how to improve the patient experience
Provide consultation on the development of new and revision of existing policies with the view of the patient and family experience
Organize and facilitate meetings with complainants and relevant staff in order to facilitate resolution of concerns or complaint.
Prepare patient experience reports to influence practices aimed at improving the overall patient experience
