?Manage all day to day activities (administrative and functional)
Document scrutiny & verification for visa processing
Handling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner
Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
Conduct regular Audits for all processes & implement all-new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy of the visa application
Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
Maintain & improve the level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker
Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals, etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP?s/ processes, required to be complied with, from an Organizational & ISO perspective.
Maintain high standards of ethics, integrity and compliance with corporate procedures
Provide assistance to staff when needed and handle applicant/customer escalations
Liaise with various support functions to handle team related queries.
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VSC
Manage VSC productivity and VSC security (Physical & data)
Ensure judicious use of natural resources
Adhere to the environment health and safety policy/objectives and guidelines of the organization
