Inspecting functionality and connectivity of all company desktops.
Conduct preventive maintenance as well as maintain safety protocols and validity of firewall and antiviruses.
Ensure minimal downtime for desktops, networks, printers, and other office support devices.
Install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time.
Conduct electrical safety checks on computer equipment.
Maintain updated charter/record of all company electronic and electric assets.
ERP Support
Ensure upkeep of server rooms and network connectivity of different company locations.
Familiarize with ERP infrastructure, reports, and charters.
Analyzing existing infrastructure and performing IT system enhancements.
E-commerce Support
Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.
Assisting with decisions about promotions such as discounted offers and affordable bulk packages.
Ensuring that payment options and promotional tabs are configured correctly.
Collaborating with appropriate stakeholders to ensure the rollout of website changes.
Inspecting and uploading customers product reviews.
Monitoring website traffic and customer reviews to gauge responses to site updates.
Teaming up with SEO Specialists to increase the online presence of our website.