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IT Officer ? Technical Support

1.00 to 10.00 Years   Al Kuwait, Kuwait   16 Feb, 2021
Job LocationAl Kuwait, Kuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryPerfume & Cosmetics; Personal Care Centers
Functional AreaNot Mentioned

Job Description

Desktop Support

  • Inspecting functionality and connectivity of all company desktops.
  • Conduct preventive maintenance as well as maintain safety protocols and validity of firewall and antiviruses.
  • Ensure minimal downtime for desktops, networks, printers, and other office support devices.
  • Install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage many open cases at one time.
  • Conduct electrical safety checks on computer equipment.
  • Maintain updated charter/record of all company electronic and electric assets.
ERP Support
  • Ensure upkeep of server rooms and network connectivity of different company locations.
  • Familiarize with ERP infrastructure, reports, and charters.
  • Analyzing existing infrastructure and performing IT system enhancements.
E-commerce Support
  • Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.
  • Assisting with decisions about promotions such as discounted offers and affordable bulk packages.
  • Ensuring that payment options and promotional tabs are configured correctly.
  • Collaborating with appropriate stakeholders to ensure the rollout of website changes.
  • Inspecting and uploading customers product reviews.
  • Monitoring website traffic and customer reviews to gauge responses to site updates.
  • Teaming up with SEO Specialists to increase the online presence of our website.

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