Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Direct responsibility for the Units profitability and achieve targets (EBIT) set for the city
Develop and maintain business relationships with all Consulate officials
Ensure compliance to all existing processes and meet the defined SLA?s. Ensures that the teams are mentored & work towards adherence of all SOP?s/ processes, required to be complied with, from an Organizational & ISO perspective.
Responsibility to manage city and staff efficiency & productivity.
Undertake initiatives for process enhancements to improve quality & efficiency of the Unit. Facilitate & encourage teams to share ?Spark Ideas?, and, encourage sharing of Best Practices.
Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development. Ensure all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (IPC?s), for all staff.
Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents. Ensure adherence to Corporate Security Policy.
Liaison with support functions (Administration, HR, Finance etc.) & local Government authorities, to comply with local statutory requirements, as applicable.
Lead new process rolls outs within the city.
Ensure personal & professional development for employees by providing for training as per requirements.
Mentor the team on a regular basis, thereby ensuring a successor is created for the position
Succession planning for key employees
Ensure judicious use of natural resources
Adhere to the environmental health and safety policy/objectives and guidelines of the organization
