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Services Cloud Engineer- G42 Cloud

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   17 Nov, 2022
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

G42 Cloud is looking for a talented and solutions-oriented Services Cloud Engineer expert in providing technical support utilizing various tools for monitoring the physical/virtual health of G42 cloud, tenant space and data centers.The opportunityThe successful resource is expected to work 24/7/ 365 days on rotational shifts. The key person to work as a level 1 technical person responsible for providing professional support to G42 Cloud customers utilizing various tools for monitoring the physical/virtual health of our cloud, tenant space and data centers. Daily receives calls and emails from customers and provide them with answers to their queries, Level 1 troubleshooting.G42 offerings are based on industry standard public cloud providers, Engineers will be responsible for monitoring, supporting, and administering production environment data centers with initial onboarding, upgrades and recovery.Engineers record alarms and customer interactions in the form of tickets, escalating those tickets to level 2 and level 3 teams when applicable within the SLA time.Improve customer service experience, create engaged customers and facilitate organic growth.G42 is an Abu Dhabi based artificial intelligence and cloud computing company with a global footprint delivering holistic and scalable solutions to a variety of commercial and government clients. The Group?s business operations cover a wide range of industry verticals including Healthcare, Government, Smart City & Smart Mobility, Oil & Gas, Fintech, Geospatial, Aviation, Cloud Computing, Big Data Analytics and Sports.Key ResponsibilitiesReporting to the Director - Delivery & Service.Functional:Ensuring customer satisfaction by appropriately and rightly interacting with themManage tickets, incidents, service requests and changes adhering strictly to the SLAs on Jira. Closely manage and follow up any tickets with customer or level 2/3 engineers.Meeting SLAs and KPIsComply with applicable laws, regulations, international standards and related G42 Policies and Procedures.Comply with G42 Acceptable Use Policy, attend mandatory information security, privacy, business continuity and HSE trainings.Report information security, HSE etc. incidents or suspect incidents through G42 established incident reporting channelsMaintain confidentiality of information and classify and handle information ad per G42 Policies and ProcedureWhat we look for:If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the G42 community.What working at G42 offers:Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.Work-Life: A hybrid work policy to strike the perfect balance between office and home.Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.About G42G42 is a global leader in creating visionary artificial intelligence for a better tomorrow. Born in Abu Dhabi and operating across the world, G42 champions AI as a powerful force for good. Its people are constantly reimagining what technology can do, applying advanced thinking and innovation to accelerate progress and tackle society?s most pressing problems.G42 is driving change in the region and beyond, joining forces with nations, corporations and individuals to create the infrastructure for tomorrow?s world. From molecular medicine to space travel and everything in between, G42 realizes exponential possibilities, today.

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