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Officer- Recovery

3.00 to 4.00 Years   Abu Dhabi , United Arab Emirates   25 Jan, 2023
First Abu Dhabi Bank
Job LocationAbu Dhabi , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking /Accounting /Financial Services
Functional AreaNot Mentioned

Job Description

Collection Activities:

  • Reviewing the collections strategy regularly with the Agencies to ensure the desired results are met on weekly and monthly basis.
  • Assisting in implementing and constantly monitoring the collections strategy, policies and initiatives for the bank with the overseas recovery agencies
  • Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
  • Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
  • Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
  • To engage totally with the Agency collectors and the supervisors to ensure that they prioritize recovery of FAB over other banks.
  • To negotiate and ensure quick approvals for customer negotiations in consultation with the Manager, Collections / Head, Collections as necessary wherever applicable.
  • Ensure that the collection process is carried out by the Agency Collectors and Supervisors within the framework of code of conduct and keeping in mind the reputation of the bank
  • Any other customer follow up action as required by the Bank from time to time
QualificationsThreshold Qualifications
  • Bachelors Degree
  • Minimum of 3-4 years collections experience with Agency Management.
  • Skills set required:
  • Excellent Communication skills
  • Basic banking knowledge
  • Strong negotiation skills
  • Good computer skills
Additional InformationLegal, regulatory and compliance:
  • Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
  • KYC (Know Your Customer)
  • AML (Anti Money Laundering)

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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