Head of CB CAD - Loan Maintenance & Ancillary Activities- MIS & QA

Job Description

Job PurposeGeneralA very critical role that is the enablement function of the entire Program Lending workstream in CB CAD and mainly the activities involve financial transactions.Loan Maintenance and Post Disbursal ActivitiesThe role will be managing the Consumer Banking Mass Market Program Lending Loan post disbursal and maintenance activities (circa 24% of Banks Total Profit Contributor). This centralized team will ensure that all customer requests pertaining to his/her loans are acted appropriately within the banks policy. The role will supervise the team that will manage centrally both Conventional and Islamic Program Lending post disbursal activities.Ancillary ActivitiesThe team during on-boarding of customers for any facilities will support in making sure that critical ancillary activities are managed as per below matrix:SEGMENTAncillary ServicesSub Segment:

• Manual AECB
• UAEFTS (Across all channels)
• DDA Setup and Cancellation
• NTML CAS Updates
• Clearing of Secondary Liabilities for Buy Out
• Vehicle Mortgage (Registration and Release)
• FSK Cleared
• Managers Cheque Handling
• FD Bookings
• Murabha Contracts
• Account Maintenance Requests
• CAS Updates/Maintenance (IDs etc.)
• Account Opening (Conventional/ Islamic)
• Account Opening ( Macro Sheet ) DF
• CIF/Account Mapping - Manually

Verification

• BT/QC/
• EPP
• OTC
• OTC EPP
• Cancellation/AMF/OCR

Post Disbursal Ancillaries

• Credit cards settlement from loan proceed
• EMCR processing end to end
• Auto loan Payment order custody
• UAEDDS cancelation and set up
• FD liquidation
• Account fund transfer of non-banking loans (115)

The role will also manage the team responsible for the process of issuance and control of Balance Confirmation and Liability and Clearance Letter as well as File and Record Management for Program Lending portfolio.Quality AssuranceThe role is also responsible for developing and implementing a robust Quality Assurance Framework and MIS for the Program Lending portfolio.TransformationThe role requires strategically working with key stakeholders to introduce change in the process and system in CAD activities and E2E process delivery of Islamic program lending products. By doing such, the role will ensure to address control gaps, legacy issues and garnered optimum solution for the coverage. This means that the change is a combination of both process fix and automation of manual processes.Controls As the control point for the process, the role is important in developing, implementing and monitoring all check points to prevent fraud, operational lapses or lapses that can result reputational and financial losses for the bank. By doing so, the role should be able to work closely with the 2nd line and 3rd line of defence in the bank to ensure that appropriate controls are in place and that the team is updated and trained on a regular basis.Key AccountabilitiesPeople Management

• Manage the effective achievement of assigned objectives assigned by CAD Management by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.
• Develop UAE National Talents as part of staff development.

Budgeting and Financial Planning

• Contribute and manage budget within acceptable level. Ensure that financial loss incurred from the process areas being managed within only the acceptable level.

Policies, Systems, Processes & Procedures

• Develop policies, process and procedures for all areas under responsibilities and ensure their implementation within the Department.
• Manage and ensure effective implementation of CAD functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
• Develop and implement a governance framework within the unit under management including working together with Operational/Fraud Risks to develop RCSA, Risk Event Reporting and control enhancements.
• Identify system requirements both for enhancement and maintenance of current systems. This includes identification and minimizing manual process in the department.

CAD Leadership Requirement

• Contribute to the development, maintenance, and improvement of Credit Administration framework and operating model. By doing such, the role shall drive and manage limits/tolerances in line with the banks overall risk while ensuring effective implementation of the same in liaison with relevant stakeholders to support effective management of the banks operations within the defined risk levels.
• Oversee teams monitoring of systems and process to ensure that no losses are incurred due to inadequate and incorrect system / processing.
• Lead and guide the timely identification and reporting of early warning signs of determination and manage the effective follow-up with relevant business counterparts to facilitate adherence to defined risk levels.

MIS Reporting

• Liaises with key stakeholders from Credit Administration for providing periodic update on status of transactions on the Credit Approval Management System and providing detailed information on any anticipated delays.
• Oversees the preparation of requisite reports (weekly/monthly/quarterly/ad-hoc) and MIS through periodic reviews to ensure accuracy and timeliness in reporting the right information for facilitating informed decision making.

Transformation

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Drive transformational change in unit under management both requiring system enhancements or not.
• Drive process simplification as either lead or contributor by applying digital initiatives/automation of manual processes.

ReportingEnsure that all department reports are prepared timely and accurately.Transformation - work closely with business stakeholders and ensure that CAD is aligned with all key stakeholders and all non-CAD related activities are tag and transferred to the right owners. Qualifications

• Minimum 10-12 years of relevant experience handling mass market products in middle office or Loan Operations and 5 years in leadership/head role managing teams in multiple locations
• Strong knowledge of Loan Administration and post sales activities
• Strategic and advance management and leadership skills
• Good knowledge of Conventional and Islamic Financing
• Bachelors degree in Accountancy or Finance or Related degrees.
• Masters degree in Business Administration or related discipline is preferred

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.