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Guest Relations Officer - German Speaker

1.00 to 2.00 Years   Abu Dhabi   31 May, 2023
etihad
Job LocationAbu Dhabi
EducationNot Mentioned
SalaryNot Mentioned
IndustryAirlines /Aviation /Aerospace
Functional AreaNot Mentioned

Job Description

PurposeTo investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihads brand Accountabilities

  • Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise,error free writing, free of punctuation or grammatical errors
  • Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation
  • Engage with stakeholders and fully investigate the root cause of the complaint
  • Adhere to company regulatory requirements such as data protection, data privacy etc
  • Ensure careful use of allocated budget used for service recovery
  • Use sound judgement when making decisions in complex queries, cases, compensation or conflict resolution
  • Sufficiently understands EY policies and processes to work efficiently and effectively
  • Clearly understands the implications of situations and uses
Education & Experience
  • Diploma preferred
  • Minimum of 1-2years customer service experience
  • German Speaker is Mandatory and additional language preferable
About Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the worlds leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board. Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation. To learn more, visit

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About Company

Etihad Airways is the second flag carrier airline of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates. The name Etihad is Arabic for United.

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