Duty Manager

Job Description

Duty ManagerAs a Duty Manager, you are responsible for overseeing the day-to-day operations of a department or an entire facility. This includes providing leadership and direction to staff members, ensuring their adherence to policies and procedures, and resolving any issues or conflicts that may arise.What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:.Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service .Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests .Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue .Management strategies and practices .Ability to lead by example, believe in a strong team culture and set the scene for high performance .Supervision and Leadership .Customer Service: must handle customer inquiries, concerns, and complaints in a professional and efficient manner. You should strive to exceed customer expectation and maintain a positive customer experience. .Staff Management: you are responsible for managing the scheduling staff members, this includes assigning tasks, monitoring performance, providing training and coaching, and addressing any disciplinary or performance-related issues. .Operational Oversight: Duty Managers are responsible for ensuring smooth operations within the facility, this involves monitoring and maintaining service standards, coordinating with other departments, conducting regular inspections and addressing any operational challenges or issued that arise. .Safety and Security: ensuring the safety and security of both guests and staff. .Effective Communication in clear and professional way to effectively convey information, instructions and updates to the team. .Must have strong problem-solving skills to address issues and challenges that arise during shifts. Your experience and skills include:

• Prior experience working with Opera or a related system
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collectively as part of a team
• Service focused personality is essential experience is an asset
• Fluency in English additional languages are a plus
• Add diplomas/certifications required if needed

Your team and working environment:Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the very best of Arabic and Turkish culture, dining and hospitality. Located in the heart of Abu Dhabis retail, entertainment and residential hub, Rixos Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu Dhabi as both a cosmopolitan city abounding with enriching experiences and an archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi seamlessly fuses sophisticated aquatic and arabesque design to tell the story of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan city that takes pride in its heritage and ultimate luxury experiences. As a destination, Rixos Marina Abu Dhabi dares to be different, elevating guest experience through incredible design, amenities, ambience, gastronomy, entertainment, and leisure. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.