Customer Service Executive

2.00 to 3.00 Years   Abu Dhabi, United Arab Emirates   26 Sep, 2023
Job LocationAbu Dhabi, United Arab Emirates
EducationBachelor's degree / higher diploma
Salary$4,000 - $5,000
IndustryTravel Agency; Banking
Functional AreaNot Mentioned

Job Description

  • Identify and assess customers? needs to achieve satisfaction.
  • Understanding the products and services provided by the company.
  • Developing training lessons with service delivery systems.
  • Managing a team of Customer Support Representatives.
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Monitoring the performance of individual representatives.
  • Maintaining records of each phone call for future reference.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company?s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company?s rules and regulations.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Keyskills :


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