Customer Service Executive

2.00 to 3.00 Years Abu Dhabi, United Arab Emirates 26 Sep, 2023

Job Location	Abu Dhabi, United Arab Emirates
Education	Bachelor's degree / higher diploma
Salary	$4,000 - $5,000
Industry	Travel Agency; Banking
Functional Area	Not Mentioned

Identify and assess customers? needs to achieve satisfaction.
Understanding the products and services provided by the company.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company?s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company?s rules and regulations.
Provide accurate, valid and complete information by using the right methods/tools.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Create a concise report on client interaction to facilitate a swift decision-making process.
Interact with the senior management to understand updated organizational policies and new products.
Identify practical challenges in a project to rectify the issues for final delivery.

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